Complaint Management

Seminar content

How are complaints from customers experienced on the job? Input: Rather have a customer who complains loudly than a customer who does not come back! Reasons for complaints Complaints, objections, pretences: differences – which means what? How can I deal with it? „Complaints“ from a psychological point of view Reasonable handling of complaints

• In direct contact to the customer
• In the management
• In complaints prevention

Target group of the seminar?

Everyone who has to deal with complaints in job-related contexts and wants to resolve them positively – and wants to learn more about him-/herself as a person in addition.

After the seminar?

You know about your own strategies in dealing with complaints and are able to change a complaining client into a satisfied customer in a serious and non-judgmental way.

Seminar fees?

199,- Euro net per participant plus meals and accommodation if applicable

Dates? Locations?

Learn about current dates and seminar locations via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.